Better Consulting

Posted in Business & Economics | View Comments

sales-trainingAs an expat, you will be very, very familiar with the concept of consulting; more specifically small business growth consulting. This is a niche that can be tapped in nearly every developed and developing city across the globe. As we go about our daily Bucharest Life, we consistently come across the same scenarios when we patronize many local establishments. Some of our experiences are of course excellent, and we tell as many people as we possibly can about so and so’s great service, excellent atmosphere, attention to detail, consistency, interaction with customers, the ability to “read your mind” as to your needs as a customer. However most of our experiences (yes I do say most) here in Bucharest are not so great when it comes to those same elements. Some of us keep our opinions to ourselves, some of us justify our negative experiences, but lets face it, the majority of us “spread the word” about just how awful our latest experience was. Have you ever brought a group of friends to a restaurant you have bee raving about for ages only for them to see that it is not all you made it out to be? Have you ever sat miserably at your cafe table awaiting service because the passing staff was on the way to “their” tables and not yours? Ever been greeted with a condescending sneer at your once favorite hotel chain? By now you have a clear mental picture as to the moments in day to day life we are referring to. This is where consulting comes in. We are not talking about the kind of consulting of days-gone-by where the business owners giggle with enjoyment over their new-found pile of cash sneakily created through the careful manipulation of service prices and sales trickery…noooo… we are talking about the new wave in customer satisfaction that this “new economy” absolutely demands; the kind of customer satisfaction that keeps people “talking” about how great your business really is, the kind of customer service that improves the bottom line of your business or service, and most of all, the satisfaction of both business owners, employees and the ever-valued clientele.

With unending competition for dining, lodging, shopping, etc. popping up daily creating many, many options for people living in Bucharest, it is time the business owners stood up and demand an excellent image with excellent service. This is the “way” to growth and higher profit. It is simple.  As customers isn’t it time that WE stand up and demand more accountability from the establishments WE patronize? Of course it is… that’s how the local economy and the marketplace excels. Find Out More About The Next Wave In Better Consulting By Clicking This Link.

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  • asymmo

    Poor service – surely not!
    Every time I ask a member of staff about the service levels and whether they have seen better elsewhere, the inevitable reply is that “this is Romania and that’s the way things are.” Everyone I have ever raised this topic with from the customer perspective, regardless of nationality, has the view that there is great scope for an improvement in customer service levels. Bring it on.

  • suzannecarlyle

    One thing i see all the time here is that the employees verbally and visually act is if they don’t want to be working, don’t want to be “bothered” and don’t want to help. Sometimes they even get aggressive with you if you ask too many questions or “take their time”. I wonder if that will take more to change than a consulting company. Maybe ten years?

  • JontyBlair

    I look forward to see-ing the results of this line of thinking. To be fair though I’m not sure that things are always that much better elsewhere. I’ve experienced the ‘can’t be bothered’ attitude from service staff pretty much everywhere I’ve lived in Europe!

  • mistman

    This makes me want to stand up and be strong. I want to be someone who can make a difference in Romania. I just need some good ideas on how to do that in my daily life!

  • isis

    I agree with this fully. I think the way to a higher profit is through producing good merchandise and providing good service. If this is at the foundation every area will succeed.

  • cuzican

    So basicly what most of you are saying is Romanians are rude and don’t care about the type of service they give their customers? I suppose they are just like some of the people you find in America and some of them I would say are probably worse.

  • JoJo

    Don’t they realize that if they don’t treat their customers right, they won’t have customers? Or do customers just expect to be treated that way? I guess what Romania needs is for one place to start being nice. Everyone will go there and everyone else will have to start being nice to get their customers back. Before you know it everyone will be happy.

    (Or am I dreaming?)

  • Hans

    I think the temptation to be sneaky and pull a fast one on customers is great because it seems like the easy way out. I still believe that the companies who believe in customer satisfaction will be the winners in the end.

    (Or maybe we are both dreaming….)

  • GameOn

    The simple answer is this. Happy customers come back. Unhappy customers don’t come back, plus they tell their friends not to come back. So be nice to your customers.

  • sharkinator

    I agree. This is why businesses in Bucharest should take consulting seriously. With the right consultant they can really discover what their customers want AND how to give it to them in an affordable way for everyone. This is when you can get in to fantastic profit margins.

  • Princess

    This kind of experience is not confined in Romania but as you said, if people will stand up and demand more accountability for better service, this will make not only a better Romania, but a better world for everyone.

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